Yes, and it is a Online store with warehouse locally. we don't have self pick up service currently. All the item will be ship out by Local courier.
3 to 5 working days . depending on the the collection time of courier. we have been use Speed post and Ninja van etc.
Yes, please use the let's chat window at right bottom corner to confirm with our staff.
Yes, you may contact us with the right bottom corner Let's chat and show us a photo of what you received .
Sorry , once item is shipped out , only can exchange with same value product , there is no refund and return. We encourage customer to chat with our staff and confirm the item before purchase it